How It Works + Why It's Trusted
See how our phone translation service works and why government and nonprofit teams trust us.
What It Looks Like
Watch how calls are translated live - and how front-line teams communicate clearly with residents in their own language.
Reporting Features
Get insights into your translation usage and community engagement.
Usage Analytics
Track translation usage, most-used languages, and call volumes to understand your community's needs.
- Monthly usage reports
- Language breakdown by ward
- Call duration analytics
- Peak usage time tracking
Frequently Asked Questions
Pricing starts at $25/month + $0.10 per minute of translation.
Setup takes less than 10 minutes to activate. Most teams are up and running the same day.
No. It runs on your existing phone system with no additional hardware needed.
The translatior can be added to the call by creating a conference call. This allows you to have full control over when and how translation is used.
Recordings are optional and controlled by your office. We don't store personal information or call content - only anonymized analytics data when you choose to enable it.
Service Level Agreement Summary
Our commitment to reliable service and support.
Key Service Commitments
- 24/7 Availability: 24/7 Availability: Service designed for continuous operation with monitoring
- Support Response: Support Response: Urgent issues within hours, non-urgent within 1-2 business days
- Data Privacy: Data Privacy: Optional recordings, anonymized analytics only
- Performance: Performance: Optimized for real-time translation with network-adaptive speeds
- Transparency: Transparency: Advance notice for planned maintenance whenever possible
Inclusive Design & Policy Alignment
Built to support your accessibility and inclusion goals.
Accessibility First
Our service helps you meet federal, provincial, and municipal inclusion standards - without changing how your team works.
- Supports 20+ languages commonly spoken in Canadian communities
- Works with existing accessibility infrastructure
- No additional training required for staff
- Complements existing interpreter services
Organizations We've Worked With
Ready to Get Started?
Let's discuss how phone translation can help your team serve more residents effectively.
Get in Touch
Ready to explore how phone translation can help your office? Send us a message.